RETURN POLICY:

We know you will be psyched with your Tsitah Threads...but if things don't work out, here is our return policy:

We will gladly issue an exchange or credit within 7 days of your purchase on regular priced unworn merchandise. Credits are valid for one year.
 
Along with the original receipt, items must be in their original condition and packaging.
 
Shipping costs are the responsibility of the client and a $2 restocking fee will apply.
 
All sale items are final sale.
 
You will receive an email confirming your return or exchange as soon as it has been processed.
 
Please email info@tsitah.com or call us at 604.505.5414 prior to making your return for an authorization number which is valid for 2 weeks from date of issue.

PRIVACY POLICY:

This privacy notice discloses the privacy practices for www.tsitah.com.

This privacy notice applies solely to information collected by this web site.

Privacy Commitment

Tsitah™ Threads Ltd. ("TSITAH") is committed to protecting the privacy of its customers. As TSITAH strives to offer its customers new products and services, TSITAH remains sensitive to privacy issues, including those associated with the Internet. This Privacy Policy, which reaffirms TSITAH's commitment to maintaining customer privacy, discloses the privacy practices governing this web site, including how TSITAH collects, protects, and uses Customer Information. For the purpose of this Privacy Policy, "Customer Information" means any information gathered by TSITAH about an identified individual, including, but not limited to, e-mail address, name, street address, telephone number, and credit card and bank account information. Customer Information does not include information that is publicly available.

Scope of Policy

This Privacy Policy applies to all users of this web site ("Users"). By accessing the web site, the User consents to this Privacy Policy and to the collection and use of information by TSITAH as specified herein. This Privacy Policy is the entire privacy policy for this web site and supersedes any prior communication on this topic.

Collection of Customer Information

The primary reason that TSITAH collects and maintains Customer Information is to provide services to its customers. As explained below, information made available to TSITAH falls into two general categories: (1) Customer Information voluntarily supplied, and (2) generic information recorded as Users navigate through the web site.

Voluntarily Provided Customer Information

Users of the web site may choose to provide Customer information directly to TSITAH by a number of means, including through the web site services registration process. Such Customer Information is stored in a secure database and may be retrieved and changed at the User's request. The web site will remember some of this Customer Information for the next time a User logs in and uses the web site. TSITAH may additionally obtain Customer Information from consumer reporting agencies in order to determine a User's creditworthiness and credit history.

Generic Information

When a User accesses the web site, TSITAH's web servers automatically record the User's Internet service provider, IP address, domain name, browser type, and operating system. This generic information does not reveal the User's identity and is used in an aggregate, non-personally identifiable form to improve the web site.

Cookies

TSITAH uses "cookies" for the sole purpose of collecting additional generic non-personally identifiable information to improve site performance. Cookies are a common browser feature that assigns each User a unique, random number that temporarily resides on the User's computer. The cookie does not store any User personal information or identify the User but rather identifies the particular computer session that the User uses to access the web site. By remembering certain User choices, cookies avoid the need for the User to repeatedly enter the same information. A User may set their browser to not accept cookies; however, doing so may limit the User's ability to take advantage of all the features of the web site.

Use of Customer Information

It is TSITAH's general policy to treat Customer Information as confidential and use it in a limited number of ways. When a User provides Customer Information when ordering services or requesting information on the web site, TSITAH uses that information for the purpose for which it was provided. TSITAH may use Customer Information between various departments within TSITAH to effectively provide the services the customer desires. TSITAH may additionally provide such information to specific non-affiliated third parties who are providing services for the benefit of the customer on behalf of or jointly with TSITAH. Except as expressly set forth herein, TSITAH does not sell or otherwise intentionally disclose Customer Information obtained on-line to non-TSITAH entities unless the customer specifically authorizes such disclosure, it is required by law, or it is necessary to protect the safety of TSITAH's customers, employees or property. If a User desires to remain completely anonymous, the User may take advantage of the publicly available content on the web site without registration. TSITAH reserves the right to transfer all such Customer Information in connection with the sale of all or part of TSITAH's capital stock or assets.

Retention of Customer Information

Subject to limits imposed by applicable law, TSITAH retains Customer Information as long as it believes such information will be useful. TSITAH reserves the right to eventually remove any such Customer Information from TSITAH's records.

Security

TSITAH maintains reasonable electronic and procedural safeguards designed to protect Customer Information from loss, unauthorized access and disclosure. Although TSITAH believes these procedures are adequate, no method of storing or transmitting information over the Internet, including email communications, is completely secure. Accordingly, TSITAH cannot guaranty or warrant the absolute performance of such safeguards. If a User does not want TSITAH to know any particular Customer Information, the User should not include it in anything submitted to this web site.
In using certain services offered on this web site, a User may be assigned a user ID and password. The User is responsible for maintaining the confidentiality of his/her user ID and password, and is responsible for all activities that occur under his/her user ID and password. Each User agrees to immediately notify TSITAH of any unauthorized use of his/her user ID, password or Customer Information, or any other breach of security regarding the web site. TSITAH will not be liable for any loss arising from a User's failure to comply with these security requirements and each User agrees to hold TSITAH harmless from any and all losses that arise from any such failure to comply.
TSITAH is not responsible for any information, including Customer Information, which may be gathered at a linked or other third-party site. Although TSITAH has taken precautions to ensure that linked sites follow a similar privacy policy, TSITAH cannot guarantee their policy or practices and urges Users to review the individual policies of each site they visit. In no event will TSITAH be responsible for any third-party web site policies or actions.

Changes to Policy

TSITAH is continuously working to improve its Privacy Policy to remain in compliance with evolving laws pertaining to the Internet and customer privacy. TSITAH accordingly reserves the right, in its sole discretion, to modify the Privacy Policy from time to time. Any such change will be effective upon the posting of the revised Privacy Policy at the web site. If such changes are made, TSITAH will revise the "Last Updated" date on the top of the Privacy Policy. By continuing to use the web site after the posting of any such changes, you accept and agree to the Privacy Policy, as modified.

Questions

If you have questions or comments regarding our policies, please contact us today.